At the corporate sales division of a major mobile phone carrier, we supported a project to identify operational improvements and carry out reforms aimed at doubling sales results and halving costs.
From extracting best practices to implementing SFA
We conducted fact-finding sessions with every corporate sales department and extracted best practices from the relationship between each department’s operations and its sales results. We then derived the requirements for a sales force automation (SFA) system aligned with efficient corporate sales operations, and managed the development and implementation of the SFA system.
Scope of support
- Fact-finding sessions
- Interviews
- All aspects of PMO work (preparation of various documents, meeting management)
- Creation of business process flows
- Formulation of a demand forecasting algorithm
- Development of a demand forecasting system
- Requirements definition for the SFA system
- Management of SFA system development and implementation